A career with The Toronto Regional Real Estate Board (TRREB) offers individuals rewarding opportunities to use their skills and talents to help make a difference in serving our diverse membership of over 68,000 real estate brokers and salespersons across the Greater Toronto Area.

If you’re looking for a challenging career in a dynamic work environment, TRREB is the place to be.

 

A REWARDING CAREER AWAITS YOU AT THE TORONTO REGIONAL REAL ESTATE BOARD.

 

TRREB is currently seeking a Manager, Data Services to fill a full-time, permanent position within the Information Services department. The successful candidate will report directly to the Senior Manager, Data Services/Senior Business Analyst and will be responsible for the duties outlined below.

PRIMARY RESPONSIBILITIES

The Manager, Data Services is responsible for managing the development, maintenance and use of TRREB’s Data Services Systems, including but not limited to the TorontoMLS® System, and various data distribution systems, such as RETS and RESO compliant systems, REALTOR.ca, etc.

In this role, you will need to maintain the security and confidentiality of the data and ensure that information flows timely and securely to and from Members/Users. TRREB’s data systems must be accessible and meet the needs of the Members/Users. You will be required to determine business/user needs, implement business rules, monitor the data systems and recommend improvements.

Additionally, the Manager, Data Services will be responsible for TRREB’s data agreements, RETS data feeds and data feeds based on RESO Data Dictionary and RESO Web API standards.

PRINCIPAL DUTIES

  1. Monitor and analyse the data services systems, including evaluating their performance to ensure the systems are organized, secure and accessible by end-users.
  2. Carry out feasibility studies and perform quality assurance testing of systems before implementation.
  3. Recommend, monitor and enforce data management policies, ensuring adherence of Members/users to TRREB rules and standards for the secure, confidential and legitimate use of TRREB data. Assist with the development of business standards and procedures.
  4. Devise and implement efficient and secure procedures for data testing, handling and analysis, including assisting with data extraction and analysis as required.
  5. Support the daily users of the data systems, including assessing their needs for system improvement and proposing any enhancements.
  6. Prepare documentation manuals for the data services applications.
  7. Prepare documentation for end-users and advise on how to resolve technical problems.
  8. Assist with report preparation as required.
  9. Ensure measures are in place to protect databases and archives from security breaches and data losses.
  10. Troubleshoot data-related problems and arrange maintenance and modifications as required and subject to approval.
  11. Work with MLS® service providers to ensure TRREB MLS® data distribution to Members and third parties follows RESO Data Dictionary and RESO Web API standards.
  12. Serve as project coordinator on projects as required.
  13. Supervise, coordinate and direct the work of direct reports, ensuring the timely completion of all projects. This will require coaching and training, as well as the monitoring and appraising of job performance on a regular and continuous basis.
  14. Maintain a strong knowledge of Board policies and operations, including MLS® rules and services.
  15. Maintain and enhance professional and technical knowledge by keeping current on technology developments, emerging products, and best practices.
  16. Behave ethically and remain neutral toward technology, vendor and product choices when making recommendations.
  17. Serve as a backup to the Senior Manager, Data Services/Senior Business Analyst in their absence as required.
  18. Assist with other TRREB special events, including on-site assistance as required.
  19. Perform other duties as assigned from time to time.

REQUIREMENTS

Education:

  • Bachelor’s Degree in Information Systems, Computer Science, Business or related field of study.

Experience:

  • 5+ years’ experience in a management capacity supervising other employees.
  • 10+ years' hands-on experience and business knowledge in MLS® and related systems.
  • Good knowledge of RESO Data Dictionary and RESO Web API.
  • Advanced proficiency in MS Office Suite, Outlook & Internet applications.
  • Strong analytical, problem-solving, prioritizing, presenting, and planning skills.
  • Excellent verbal and written communication skills with a high proficiency in the
  • English language.
  • Demonstrated collaborative and interpersonal skills are essential.
  • Self-motivated with critical attention to detail, deadlines, and reporting.
  • Ability to work in a fast-paced and deadline-oriented environment.
  • Must possess a strong desire to learn and grow professionally.
  • Project Management experience is an asset.

HEALTH AND SAFETY RESPONSIBILITIES

The incumbent will follow safe work procedures, knowing and complying with all health and safety regulations. Personal protection and safety equipment will be used if/when required. Any injury or illness, unsafe acts or unsafe conditions must be reported immediately to their supervisor.

SPECIAL WORKING CONDITIONS

  • Occasional overtime and after-hours work, including evenings and weekends may be required.
  • This position may be exposed to confidential material and/or information. Every effort must be made to ensure that sensitive information and/or materials are properly stored and secured.
  • Confidentiality and tact are essential.
  • Must be able to carry a mobile phone

HOW TO APPLY

Application Details

To apply for this position, please submit your cover letter, resume, and salary expectations to the attention of:

Claudia Pugliese
Manager, Human Resources
via e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Please include "Arbitration and Professional Standards Coordinators" in the subject line.

Note: The COVID-19 vaccination (2 doses or more) is a condition of employment at TRREB unless you have a valid medical exemption pursuant to the Ontario Human Rights Code.

As an employer committed to the principles of employment equity, we encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and persons of all sexual orientation or gender identity. We are committed to providing an inclusive and barrier free experience to applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation during the recruitment process, please indicate this in your email.

While we thank all candidates for their interest, only those short-listed will be contacted.

A REWARDING CAREER AWAITS YOU AT THE TORONTO REGIONAL REAL ESTATE BOARD.

 

TRREB is looking for two (2) full-time, permanent Arbitration and Professional Standards Coordinators within the Arbitration and Professional Standards department. The successful candidates will report directly to the Manager, Arbitration and Professional Standards and will be responsible for the duties outlined below.

PRIMARY RESPONSIBILITIES

The Arbitration and Professional Standards Coordinator is responsible for administering hearings and complaints processes to address and resolve issues and infractions, utilizing the appropriate Toronto Regional Real Estate Board (TRREB) approved process.

You will be required to organize volunteer panels to hear and provide recommendations on TRREB Member grievances and misconduct, investigate alleged violations, attend hearings and document decisions of the panel, with the goal of achieving suitable and quality results.

In this role, a thorough knowledge of the Real Estate Council of Ontario (RECO) rules, the Canadian Real Estate Association (CREA) guidelines surrounding trademarks, the Ontario Real Estate Association (OREA) policies, TRREB’s By-Law, MLS® Rules and Policies and all other applicable legislation and policies governing REALTORS® is required.

PRINCIPAL DUTIES

  1. Maintain and enforce compliance with TRREB’s By-Law, MLS® Rules and Policies, and CREA Trademark Rules and Standards of Business Practice as it relates to Arbitration matters and/or Appeals etc., including determining jurisdiction for the complaint.
  2. Receive, investigate and arrange for the resolution of TRREB Member complaints and infractions, utilizing a TRREB approved remedial process that maintains TRREB’s high standards of conduct and cooperation amongst REALTORS®.
  3. Handle the administration of arbitration and professional standards hearings, including determining jurisdiction, conducting research, preparing summary reports of findings, collecting relevant supporting documentation, supporting the panel in complaint reviews and transcribing panel decisions.
  4. Liaise with panel members to arrange hearings, mediations and complaint reviews, including evaluating panel members on an on-going basis.
  5. Confer with and support Panel and Roster Chairs on issues and matters that arise, providing procedural advice and guidance as required.
  6. Act as a Case Presenter for Professional Standards Hearings as required, ensuring impartiality and avoiding any conflict of interest.
  7. As Case Presenter, review files in advance and prepare to orally present evidence of alleged Member misconduct or infractions at hearings.
  8. Help maintain an up to date central depository of all compliance activities and relevant arbitration and professional standards data, including the nature of the complaint received, investigation outcomes and panel decisions.
  9. Respond to Member enquires on matters pertaining to Arbitration Guidelines and Professional Standards procedures, TRREB’s By-Law, MLS® Rules and Policies, RECO Code of Ethics, CREA Trademark Rules and Standards of Business Practice and OREA By-Law as it relates to Arbitration matters and/or Appeals etc.
  10. Handle invoicing and payment processes as applicable.
  11. Prepare all worksheets, memos, reports, minutes and correspondence as required.
  12. Ensure all appropriate documents and any outstanding correspondence are completed/received within the allotted time frames.
  13. Utilize effective strategies to ensure a consistent level of excellent customer service.
  14. Help maintain an up to date operating and training manual for the department when processes and practices change.
  15. Assist with TRREB special events, including on-site assistance at the event as required.
  16. Perform other duties as assigned from time to time to support the needs of the department.

REQUIREMENTS

Education:

  • Bachelor’s degree in Law, Business Administration or related discipline
  • Alternative Dispute Resolution Certificate is an asset.

Experience:

  • 3 to 5 years of related experience, preferably in a legal environment.
  • Experience with arbitrations, mediations, professional disciplinary hearings, administrative tribunals and applying legal concepts and analyses as required.
  • Advanced knowledge of conducting legal and administrative proceedings and processes required.
  • Highly developed verbal and written communication skills.
  • Ability to solve problems with practical solutions.
  • Excellent group facilitation and interpersonal skills.
  • Demonstrated proficiency in conducting presentations and public speaking in a variety of settings.
  • Positive and service-oriented attitude with an emphasis on providing excellent customer service.
  • Strong organizational and time management skills, including the ability to effectively manage multiple tasks and competing priorities.
  • Strong analytical skills, sound judgement and effective problem solving and decision-making abilities.
  • Proficiency in Microsoft Office Suite.

HEALTH AND SAFETY RESPONSIBILITIES

The incumbent will follow safe work procedures, knowing and complying with all health and safety regulations. Personal protection and safety equipment will be used if/when required. Any injury or illness, unsafe acts or unsafe conditions must be reported immediately to their Supervisor.

SPECIAL WORKING CONDITIONS

  • Occasional overtime may be required.
  • This position has exposure to highly confidential information. Every effort must be made to ensure that sensitive information is properly stored and secured. Confidentiality and tact are essential.

HOW TO APPLY

Application Details

To apply for this position, please submit your cover letter, resume, and salary expectations to the attention of:

Claudia Pugliese
Manager, Human Resources
via e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Please include "Arbitration and Professional Standards Coordinators" in the subject line.

Note: The COVID-19 vaccination (2 doses or more) is a condition of employment at TRREB unless you have a valid medical exemption pursuant to the Ontario Human Rights Code.

As an employer committed to the principles of employment equity, we encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and persons of all sexual orientation or gender identity. We are committed to providing an inclusive and barrier free experience to applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation during the recruitment process, please indicate this in your email.

While we thank all candidates for their interest, only those short-listed will be contacted.

A REWARDING CAREER AWAITS YOU AT THE TORONTO REGIONAL REAL ESTATE BOARD.

 

TRREB is looking for a permanent, full-time Help Desk Representative to work in the Information Services department. The successful candidate will report directly to the Manager, Technical Help Desk and will be responsible for the duties outlined below.

PRIMARY RESPONSIBILITIES

The Help Desk Representative provides first level telephone support to Members for TRREB’s MLS® system and other online applications and websites.

Superior communication and customer service skills with the ability to remain calm in high pressures are required for this position.

PRINCIPAL DUTIES

  1. Provide first level support and respond to a high volume of telephone and webchat inquiries and requests for assistance from members for TRREB’s MLS system and its other online applications and websites.  
  2. Effectively identify problems, troubleshoot and provide advice to assist Members for TRREB’s MLS® system and its other online applications and websites.  
  3. Maintain an essential knowledge of TRREB's MLS® Rules and Regulations, Policies and Procedures. 
  4. Maintain a proficient working knowledge of Windows PC, Mac, iOS and Android operating systems and applications as well as a good knowledge of standard PC, Mac, iOS and Android hardware environments. 
  5. Maintain a strong working knowledge of current mobile device technology.  
  6. Coordinate with second level Help Desk staff to resolve issues if necessary. 
  7. Track daily phone calls/webchat sessions statistics and provide weekly/monthly statistical reports to the supervisor. 
  8. Assist with TRREB special events including on-site assistance at the event and deliveries as required. 
  9. Perform other duties as assigned from time to time. 

REQUIREMENTS

Education:

  • College diploma in a computer-related discipline or equivalent is required.

Experience:

  • 4+ years’ experience in a call centre/customer service environment. 
  • Strong communication and active listening skills. 
  • Excellent customer service, telephone, and interpersonal skills are required. 
  • Detail oriented with the ability to multi-task. 
  • Excellent organizational and time management skills are required with the ability to work in a continuously changing environment. 
  • Ability to work independently and in a team setting. 
  • Ability to deal with high pressure situations with calmness and professionalism. 
  • Must be adaptable, positive, and dependable.  
  • Working knowledge of MS Office as well as Windows and Mac operating systems. 
  • Working knowledge of mobile device operating system, such as iOS, Android, etc. 
  • Must be flexible to work days, evenings and weekends (shift work) when required.

HEALTH AND SAFETY RESPONSIBILITIES

The incumbent will follow safe work procedures, knowing and complying with all health and safety regulations. Personal protection and safety equipment will be used if/when required and he/she will promptly report any injury or illness, unsafe acts or unsafe conditions immediately to their supervisor.

SPECIAL WORKING CONDITIONS

  • The incumbent must be able to function in high pressure situations and deal calmly and professionally with occasional irate members. The demands are varied with frequent high-pressure situations from users requiring immediate information. 
  • There is limited opportunity for physical movement as the demands of the position require the incumbent to remain positioned in front of a computer screen and telephone during the shift. 
  • Shift work, flexible lunch hours and occasional overtime may be required. 

HOW TO APPLY

Application Details

To apply for this position, please submit your cover letter, resume, and salary expectations to the attention of:

Claudia Pugliese
Manager, Human Resources
via e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Please include "Help Desk Representative" in the subject line.

Note: The COVID-19 vaccination (2 doses or more) is a condition of employment at TRREB unless you have a valid medical exemption pursuant to the Ontario Human Rights Code.

As an employer committed to the principles of employment equity, we encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and persons of all sexual orientation or gender identity. We are committed to providing an inclusive and barrier free experience to applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation during the recruitment process, please indicate this in your email.

While we thank all candidates for their interest, only those short-listed will be contacted.