A career with The Toronto Regional Real Estate Board (TRREB) offers individuals rewarding opportunities to use their skills and talents to help make a difference in serving our diverse membership of over 66,000 real estate brokers and salespersons across the Greater Toronto Area.

If you’re looking for a challenging career in a dynamic work environment, TRREB is the place to be.

 

A REWARDING CAREER AWAITS YOU AT THE TORONTO REGIONAL REAL ESTATE BOARD.

 

TRREB currently has an opportunity for an Store and Print Associate to fill a full-time, permanent position in the Production Services department. The successful candidate will report directly to the Controller and will be responsible for the duties outlined below.

PRIMARY RESPONSIBILITIES

The Store and Print Associate position combines duties within the REALTOR® Store and warehouse environment. The role requires the incumbent to provide an exceptional shopping experience for Members through prompt and friendly service.

Key responsibilities of the position will involve working with Members to find the products they are looking for, ensuring the store is appropriately stocked with merchandise, maintaining product displays, performing sales and return transactions, and promoting sales programs.

Additional duties include inventory control, order fulfilment, assisting with various Print Centre and warehousing tasks.

PRINCIPAL DUTIES

  1. Greet Members entering the REALTOR® Store and provide guidance on where they may find products within the store that meet their needs.
  2. Advise Members on the use and care of products as needed, to ensure optimal product satisfaction.
  3. Maintain a high level of friendly and responsive customer service, including cross-selling products and services and advising Members of sales promotions.
  4. Inform Members of the On-line Store and invite them to utilize the on-line platform for their future purchasing needs.
  5. Utilize the Point of Sale (POS) system to accurately process and handle Member transactions via cash, debit, or credit, including issuing receipts, refunds, and handling returns subject to appropriate approval.
  6. Maintain sales records and balance payments on a daily basis.
  7. Handle distribution and delivery inquiries, and process telephone and online orders.
  8. Arrange for merchandise delivery and maintain accurate delivery records, including packaging orders for shipment and ensuring appropriate postage.
  9. Ensure the REALTOR® Store and warehouse stock room is clean and neatly maintained.
  10. Prepare merchandise for sale, including setting up and stocking merchandise displays as required.
  11. Maintain sufficient inventory levels and advise appropriate staff on a timely basis when additional stock is needed to avoid product shortages.
  12. Perform physical inventory counts as required.
  13. Resolve order, product, and delivery issues as required.
  14. Ensure accuracy in all sales transactions, inventory maintenance, and counts.
  15. Assist with warehousing task, including receiving, packing, and shipping orders.
  16. Assist with warehousing and printing duties, including operating the warehouse printers/copiers, assembling the various print requests in various formats, and ensuring a high quality product with timely completion.
  17. Assist in the set-up and teardown of retail operations at TRREB Events such as REALTOR® QUEST, including stocking and attending such events as required.
  18. Assist with all other TRREB special events including on-site assistance at the event as required.
  19. Maintain a high level of product and service knowledge and a professional appearance, demeanor, and attitude at all times.
  20. Perform other duties and special projects as assigned from time to time.

REQUIREMENTS

Education:

  • High school diploma.

Experience:

  • 1 to 2 years of experience in a retail and/or office environment.
  • Strong customer service background with excellent customer service skills.
  • Exceptional verbal and written communication skills including active listing and interpersonal skills.
  • Ability to multi-task and work in a fast-paced environment.
  • Excellent organizational and merchandising skills.
  • Professional telephone etiquette.
  • Motivated, enthusiastic, and strong team player with ability to take initiative.
  • Solid work ethic and high level of integrity.
  • Basic math calculations and typing skills.
  • Punctual, dependable, and accountable.
  • Experience with POS systems is an asset.
  • Experience with inventory control is an asset.

HEALTH AND SAFETY RESPONSIBILITIES

The incumbent will follow safe work procedures, knowing and complying with all health and safety regulations. Personal protection and safety equipment will be used if/when required. Any injury or illness, unsafe acts or unsafe conditions must be reported immediately to their Supervisor.

SPECIAL WORKING CONDITIONS

  • Occasional overtime and flexible schedules may be required to meet critical deadlines, complete monthly inventory counts and accommodate schedule changes and/or workload levels.
  • Prolonged standing and moderate lifting are required. May occasionally involve stooping, kneeling, and crouching.

HOW TO APPLY

Application Details

To apply for this position, please submit your cover letter, resume, and salary expectations to the attention of:

Claudia Pugliese
Manager, Human Resources
via e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Please include "Store and Print Associate" in the subject line.

Note: The COVID-19 vaccination (2 doses or more) is a condition of employment at TRREB unless you have a valid medical exemption pursuant to the Ontario Human Rights Code.

As an employer committed to the principles of employment equity, we encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and persons of all sexual orientation or gender identity. We are committed to providing an inclusive and barrier free experience to applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation during the recruitment process, please indicate this in your email.

While we thank all candidates for their interest, only those short-listed will be contacted.

A REWARDING CAREER AWAITS YOU AT THE TORONTO REGIONAL REAL ESTATE BOARD.

 

TRREB currently has an opportunity for an Network/Systems Administrator to fill a full-time, permanent position in the Information Services department. The successful candidate will report directly to the Manager, IT Operations and will be responsible for the duties outlined below.

PRIMARY RESPONSIBILITIES

The Network/Systems Administrator is responsible for installing, configuring and troubleshooting many different technical tools, including computer hardware, operating systems, networks and servers.

This position will provide end-user technical support and deploy, maintain, and administer computer networks and all IT infrastructure components including end-user devices (computers, laptops, tablets, mobile phones, AV equipment), servers (Windows/macOS/Linux), systems software, web/application servers, network infrastructure components (switches, wireless APs, wireless controllers, firewalls) across all locations and environments. The incumbent will also develop, administer and maintain network and server infrastructure to the highest standard, while ensuring security, integrity and high-availability of all enterprise systems and related components.

A creative thinker and fast learner with a calm, focused approach to problem-solving, positive attitude, client-oriented mindset, and excellent verbal and written communication skills are required.

PRINCIPAL DUTIES

  1. Provide technical support for issues related to Windows/Mac devices (computers, laptops, and mobile devices), software applications, printers, peripherals, UPS, and components, liaising with hardware and software vendors, as required.
  2. Resolve technical support tickets and requests in a timely and efficient manner based on priority and impact, including maintaining related documentation.
  3. Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc. using available network tools in a timely fashion.
  4. Build, maintain, monitor, and optimize Microsoft Windows/Linux/Mac servers in both a physical and virtual environment.
  5. Maintain and administer LAN/WLAN/WAN network infrastructure components and services while ensuring that appropriate security measures are in place to avoid unauthorized access and report any unusual activity/access to the appropriate staff.
  6. Maintain a Microsoft Active Directory environment with Windows/Mac clients and Windows/Mac/Linux servers including managing Group Policies and all network services including DHCP, DNS, file/print sharing, SFTP, RADIUS, and Web services.
  7. Install and maintain all Cisco/Meraki network devices, protocols, and equipment required for providing LAN, WAN, Wi-Fi, VPN (AnyConnect), MDM, and VoIP network services, ensuring a high level of availability for all services and devices. Devices include switches, routers, firewalls, wireless access controllers, wireless access points and RADIUS services.
  8. Configure, maintain, and troubleshoot Cisco ASA/Firepower firewalls, Cisco layer 2/3 switches (2960, 3560, 3750) and Meraki switches in a multiple VLAN environment.
  9. Routinely monitor network systems and equipment for substandard performance, malfunctioning, breaches, outages or other concerns and immediately act to any warning signs or concerns as required, including escalating to the appropriate staff.
  10. Properly apply system updates, patches, and configuration changes as per established procedures and best practices.
  11. Liaise with third party service providers (WAN, VOIP, and Managed Services) to ensure availability of key systems and services.
  12. Set up laptops/projectors/phone/AV equipment for meetings/seminars as required, including operating, dismantling and packing of the equipment for secure storage.
  13. Assess, request, and communicate technical specifications and requirements for the purchase of new devices and maintenance/support solutions with third party suppliers.
  14. Participate in the creation, maintenance, testing, and execution of a Disaster Recovery plan and ensure that all end-user and server systems are appropriately backed up, including the regular monitoring of data storage and backup systems to ensure the integrity and proper operation of the systems.
  15. Maintain and monitor UPS devices along with water and temperature sensors.
  16. Set up user accounts, permissions and passwords.
  17. Assist with communications and connectivity services, including Internet, VOIP, fax services, etc.
  18. Assist with the maintenance of TRREB’s IP telephone system in conjunction with TRREB’s reception staff/Director, Member Services and the system provider’s support personnel, ensuring that any outages or issues are responded to promptly and corrected with minimal disruption in the service.
  19. Create and maintain comprehensive documentation related with servers and network topology, equipment, and configurations, including network design and diagrams, and ensure the timely review and update of the documentation.
  20. Train staff on TRREB supported technologies.
  21. Serve as a backup to the Manager, IT Operations in their absence as required.
  22. Assist with other TRREB special events, including on-site assistance as required.
  23. Perform other duties as requested from time to time.

REQUIREMENTS

Education:

  • Bachelor’s degree or diploma in Information Technology or Computer Science or related field of study.
  • Technical Certifications (Cisco, Microsoft, AWS, Azure, etc.) would be an asset.

Experience:

  • 7+ years of hands-on experience providing IT support, systems administration, and infrastructure administration.
  • Expert knowledge of computer and server hardware and components.
  • Proficient in configuring, installing, and troubleshooting systems running Windows 10, Windows Server 2008-2019, macOS, MS Office (on both Windows and Mac), and Office 365.
  • Intermediate experience in configuring, troubleshooting and administering Microsoft Active Directory, Group Policies, DHCP, DNS, VPN (IPsec/SSL), SSL/TLS, HTTP/HTTPS, switching and routing protocols (STP, EIGRP, VTP), and client- and server-based networking, and Cisco devices (switches, ASA firewalls, WLC, access points).
  • Excellent understanding of current networking systems including Routers, Cisco/Meraki Switches, Firewalls (Cisco ASA and Firepower) and Load Balancers.
  • Strong experience in network/systems monitoring and management.
  • Must be interested in building expertise in the following technologies: Microsoft Office 365, Mobile Device Management, Windows Azure, Amazon Web Services, and VMware.
  • Excellent customer service, interpersonal, and communication skills.
  • Professionalism in dealing with all levels of management and staff.
  • Organized, reliable, highly dedicated with a positive attitude.
  • Keen eye for detail with decision-making, problem solving, and analytical skills.
  • Ability to work collaboratively in a team and independently.
  • Ability to work in a fast-paced and constantly changing environment.
  • Ability to work effectively on multiple simultaneous tasks.

HEALTH AND SAFETY RESPONSIBILITIES

The incumbent will follow safe work procedures, knowing and complying with all health and safety regulations. Personal protection and safety equipment will be used if/when required. Any injury or illness, unsafe acts or unsafe conditions must be reported immediately to their Supervisor.

SPECIAL WORKING CONDITIONS

  • Occasional overtime, on-call support and after-hours work may be required.
  • Heavy lifting may be required. Must be able to lift and transport moderately heavy objects (computers, servers, devices, and printers) on a regular basis.
  • This position may be exposed to highly confidential material and/or information. Every effort must be made to ensure that sensitive information and/or materials that are critical in nature are properly stored and secured.
  • A reliable vehicle and valid Ontario driver’s license are required for occasional travel within the GTA.
  • May be required to carry a cell phone and respond to emergency calls as required.

HOW TO APPLY

Application Details

To apply for this position, please submit your cover letter, resume, and salary expectations to the attention of:

Claudia Pugliese
Manager, Human Resources
via e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Please include "Network/Systems Administrator" in the subject line.

Note: The COVID-19 vaccination is a condition of employment at TRREB unless you have a medical or religious exemption pursuant to the Ontario Human Rights Code.

As an employer committed to the principles of employment equity, we encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and persons of all sexual orientation or gender identity. We are committed to providing an inclusive and barrier free experience to applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation during the recruitment process, please indicate this in your email.

While we thank all candidates for their interest, only those short-listed will be contacted.